Frequently Asked Questions

Service Overview

Does the CAWeb Publishing Service have a published Preventative Maintenance Window?

Yes, the CAWeb Publishing Service Maintenance Window is every Monday and Thursday from 9:00PM to 11:00PM. Due to the nature of WordPress technology and the method for updating plugins and themes, no downtime – for site visitors or authors & editors – is ever expected for these updates. For infrastructure changes (OS patching, LAMP stack upgrades, DB maintenance, etc.), downtime may be necessary. The CAWeb News email and dashboard notice will indicate if downtime is expected for any upcoming maintenance. Customers are encouraged to subscribe to the CAWeb News to stay informed of CAWeb maintenance updates.

Which State departments are using CAWeb Publishing Service?

Visit our List of Customers page.

What versions of the State Template are available?

State Template v4.0 and v5.0 are available. And all future State Templates versions will be available in the Service.

How do I subscribe to the service?
  1. Ask your Customer Engagement Account Lead for assistance.
  2. Use this Account Lead Lookup tool if you need the contact information.
  3. Use the CAWeb Remedy SRD to submit your subscription request for Site Assessment or Assessment and Subscription.
Is there a Demo site that can be accessed to review the product before subscribing?

We will be happy to set up a POC site for customers with an active Service Request for Site Assessment. The Site Assessment will be billed at the current CDT Rates.

Who can subscribe to the service?

Any State government agency, department, board, etc. that uses the State Template.

Will there be a Reviewer role who doesn't have to log in to the system?